Information We Collect
When you visit Wisconsin Water Damage Pros or contact us for emergency water damage restoration services, we collect information necessary to respond to your needs effectively. This includes personal details you voluntarily provide, such as your name, phone number, email address, property address, and details about your water damage situation. We may also collect information about your insurance provider if you choose to share it for claim assistance purposes.
When you browse our website, our servers automatically log standard technical information including your IP address, browser type, pages visited, and the date and time of your visit. This data helps us understand how visitors use our site and enables us to improve our services.
How We Use Your Information
We use the information you provide solely to deliver water damage restoration services and communicate with you about your emergency. This includes dispatching our response team to your location, following up on service completion, processing payment, and providing documentation for insurance claims when requested.
With your explicit consent, we may also use your contact information to send occasional updates about our services, seasonal preparedness tips, or follow-up communications related to work we have performed. You may opt out of these communications at any time.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your information is shared only as necessary to complete the services you have requested or as required by law.
Phone Call Handling
When you call our emergency hotline, your phone number may be captured by our phone system for call routing and quality assurance purposes. We may record calls with advance notification to you for training, dispute resolution, and service improvement purposes. Call recordings are stored securely and retained only for a limited period necessary for these purposes.
Our phone system may use caller ID information to route your call to the appropriate service area based on your location. We document details from your call in our service system to coordinate our response team and maintain accurate records of your service request.
Cookies and Analytics
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. These small text files are stored on your device and help us remember your preferences, understand which pages are most helpful to visitors, and identify technical issues with our site.
We use third-party analytics services, including Google Analytics, to collect aggregated information about website usage patterns. These services use cookies to track visitor interactions, but the data they collect is anonymized and not linked to your personal identity. You can disable cookies through your browser settings, though doing so may limit certain functionality on our website.
Third-Party Services
We engage trusted third-party providers to support our business operations, including payment processors, insurance documentation platforms, and customer relationship management systems. These providers have access to personal information only to perform specific tasks on our behalf and are contractually obligated to protect your data consistent with this policy.
Our website may contain links to external sites, such as insurance resources or industry organizations. We are not responsible for the privacy practices or content of these third-party websites and encourage you to review their policies before submitting any personal information.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission, access controls for our systems, and regular security assessments of our infrastructure.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law, typically for the duration of our service relationship plus a reasonable period for record-keeping and legal compliance.
Your Choices
You have the right to access, correct, or request deletion of the personal information we hold about you, subject to certain legal exceptions. You may also request that we restrict or limit certain uses of your data. To exercise these rights, please contact us using the information provided below.
You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in our emails or by contacting us directly. Please note that even if you opt out of marketing messages, we may still send you service-related communications regarding active or recent work at your property.
Children's Privacy
Our services are not directed to individuals under the age of eighteen, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child without verified parental consent, we will promptly delete such information from our records. Parents or guardians who believe their child has provided us with personal information are encouraged to contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will revise the effective date at the top of this page and may provide additional notice through our website or direct communication. We encourage you to review this policy whenever you interact with our services to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact Wisconsin Water Damage Pros directly. We are committed to addressing your inquiries promptly and transparently.
For privacy-related matters, you may reach us by phone at the number listed on our website or by mail at our Wisconsin service address. Please allow reasonable time for us to respond to your inquiry and verify your identity before processing any requests related to your personal information.